Position:Dual Hotel General Manager • Full-time

Job Description:

Join the team at in Deadwood, SD, where you'll discover a supportive atmosphere dedicated to fostering internal growth and service excellence. Here's why you should choose to be part of our team:

Supportive Team Atmosphere: Experience a workplace culture that values collaboration, teamwork, and mutual support, where every team member is encouraged to grow and thrive.

Internal Growth Opportunities: Benefit from ample opportunities for professional development and advancement within the organization, allowing you to expand your skills and take your career to new heights.

Focus on Service Excellence: Embrace a commitment to delivering exceptional service to our guests, with a strong emphasis on excellence in hospitality, ensuring memorable experiences for every visitor.

We are looking for an enthusiastic and experienced Dual General Manager to oversee the daily operations of two properties, as well as provide strategic directions for the property. You will plan and supervise the activities of an extensive and diverse workforce to ensure smooth and profitable operation in Deadwood, South Dakota.

This role is critical to driving the financial success of the entire operation, encompassing all key areas such as hotel management, food and beverage, housekeeping, maintenance, front office, and guest services. The ideal candidate will be a proven leader, recognized by the trust and loyalty of their team. They will inspire action through their personality, talents, and ability to build strong relationships that drive exceptional performance. A creative problem-solver with a demonstrated history of delivering impactful solutions, this leader will strike the ideal balance of motivation and guidance to achieve optimal results.

Success in this position will be measured by strong financial outcomes, the fulfillment of commitments to both owners and associates, and the cultivation of a thriving organizational culture. The candidate will lead with trust, implement a clear vision and strategy, and consistently deliver innovative solutions. Anticipating challenges and resolving them swiftly and effectively will be essential to excel in this role.

Responsibilities:

• Collaborate with the Executive Team to develop and implement operational best practices, policies, programs, and innovative ideas. Creative thinking is essential.

• Provide clear, consistent written and verbal communication to your team and across the property to ensure alignment and understanding.

• Champion Service Excellence by acting as the Head Coach, guiding your team and leading by example to deliver exceptional customer experiences.

• Build and nurture high-performing teams. Attract top talent, foster career growth, and act as a steward for the professional development of your team members.

• Break traditional silos to achieve outstanding results. Leverage the collective strengths of a diverse organization to drive innovation and success.

• Embrace data and numbers. Engage in revenue management, financial planning, and budget analysis to ensure sound decision-making and sustained growth.

• Cultivate strong relationships. Use your charisma and leadership to inspire and motivate others, creating a culture of trust and collaboration.

• Act as a mentor and safety net. Stay ahead of trends, anticipate business changes, and help your team prepare for and adapt to new challenges.

• Foster meaningful communication by connecting people and ideas. Encourage open dialogue across all levels of the property to maintain a cohesive and informed team.

• Solve problems effectively. Lead by example by getting hands-on when needed, demonstrating a proactive, "roll-up-your-sleeves" approach to overcoming challenges.

• Supervise and support all departments, including reception, kitchen, housekeeping, and administration. Set clear objectives and hold teams accountable for achieving them.

• Strategically plan activities and allocate responsibilities to create the most efficient operational structure.

• Manage budgets and expenses, analyze financial data, and monitor sales and profits to ensure consistent business growth.

• Develop and implement innovative marketing strategies to promote the hotel’s services and attract new customers.

• Interact directly with customers, welcoming them, addressing concerns, resolving issues, and providing valuable information to enhance their experience.

• Oversee property maintenance, address staffing or equipment shortages, and manage renovations to maintain smooth operations.

• Collaborate with external partners, such as suppliers, travel agencies, and event planners, to enhance service delivery and expand opportunities.

• Conduct regular facility inspections and ensure strict compliance with health, safety, and regulatory standards.

Requirements:

• Proven experience as Hotel Manager or relevant role

• Understanding of all hotel management best practices and relevant laws and guidelines

• Working knowledge of MS Office; knowledge of hotel management software is an advantage

• Excellent guest service skills

• A business mindset

• Demonstrable aptitude in decision-making and problem-solving

• Reliable with the ability to multitask and work well under pressure

• Outstanding leadership skills and great attention to detail

• Degree in Business Administration, Hotel/Hospitality Management or relevant field preferred

Benefits:

• 401(k)

• 401(k) matching

• Dental insurance

• Employee discount

• Health insurance

• Paid time off

• Vision insurance

Schedule:

• Monday to Friday

• Weekends as needed

Apply Now – Dual Hotel General Manager in Deadwood, South Dakota

If you would like to be considered for this position, email your resume to Rhonda Gingell

Office Phone Number 605-221-5959